SHIPPING & RETURNS
We ship using some of the best known aggregators and shippers like Shipyaari and DHL. We expect our domestic shipments in India to reach you within 3 – 7 days of placement of the order. Apparel will attract GST at 5%. We offer free domestic shipping, if the order value is above Rs. 5,000.
We welcome international orders. International shipping charges are high, especially for small orders. All items ordered on our website are charged to your credit / debit card or debited from your bank account before shipping. We offer free international shipping if the order value is above Rs. 10,000. In case the item is out of stock, but your order has been placed, we shall inform you by e-mail as to the date of delivery.
We will be able to accept cancellation requests any time before we ship your order. Refunds will be processed in the form of credit to the Credit / Debit Card or Net Banking Account. We accept returns of all our products, no questions asked. So in the event the product is not what you expected, please write into email@example.com or call our customer service and we will arrange for pickup. However please do intimate us within 7 days of receiving the product for a speedy, hassle free return process.
Magan Khadi values your privacy and Personally Identifiable Information (PII) that you have entrusted to us, during your interactions, browsing and shopping on our website. All this information is stored securely, and we have ensured that access to this information is severely restricted, through the use of a complex password. Your Personally Identifiable Information is encrypted whenever it is transmitted to us, using transport layer security. However, no method of transmission of information over the internet, or electronic storage, can be 100% secure. Personal information requested by us on our website is restricted to information required for fulfillment of orders that you might have placed on us. We store such information on secure servers provided by our platform providers - Shopmatic Pte.Ltd. and net4.com - in order to facilitate orders in the future without repeated data entry. This information is utilised only to process your orders, respond to your requests, and if requested, send information on new launches, happenings and events in Magan Khadi. We do not store any information regarding your payments, their mode or payment partner, in any form whatsoever, and we urge you to do the same and not store information on the payment partners' portals too. In the future, if you require us to delete any or all the information stored with us, please send a request to firstname.lastname@example.org. Confirmation of such deletion shall be sent to you with 7 days of the receipt of such requests. All content included on this site, such as text, graphics, logos, button icons, and images is the property of Magan Khadi. The use of any material shall only be permitted based on written request to Magan Khadi, and subsequent approval
We require you to register yourself, once you decide to purchase material from Magan Khadi. Your details shall be kept confident by us, and not utilized for any purpose other than enrolling you as a valuable member of the Magan Khadi family, and for ensuring speedy delivery to the address mentioned by you.
All products from Magan Khadi are produced exclusively with organic cotton, through manual processing in our looms by our experience spinners and weavers, and dyed as required using organic dyes based on totally plant inputs. As these products are based on manual processing, there could be variations in colour, and finish and texture between identical products. There may be irregularities in weaves, or in the printing – that does not constitute a defect. By definition, organic khadi does mean a bit of uncertainty in uniformity.
The colours as shown in the photographs on our site might be at slight variance with the actual product when you receive it. This could be not only due to it being an organic handmade product, but also due to certain inaccuracies inherent in most monitors.
We would request you to be gentle with the usage and washing of all our products, in line with our philosophy of Living Softly. Gentle hand washing, or machine washing (using the cycle for gentle washing) is preferred. Please do not dry clean these clothes.